Refund Policy
Apollo Group TV
1. Overview
At Apollo TV Group, we strive to provide the best IPTV service with over 25K channels, movies, and series in HD, UHD, 4K, and 8K quality. However, we understand that issues may arise, and we have a refund policy in place to ensure customer satisfaction.
2. Refund Eligibility
Refunds are considered under the following conditions:
- You have requested a refund within 24 hours of your purchase.
- The service has not been delivered or activated within the stated timeframe.
- You are experiencing consistent technical issues that cannot be resolved by our support team.
3. Non-Refundable Cases
Refunds will NOT be issued in the following situations:
- After 24 hours from the time of purchase.
- If the issue is related to your internet speed, device compatibility, or incorrect setup.
- If the service was interrupted due to violations of our Terms of Service.
- If the IPTV service is working but does not include specific channels requested.
4. How to Request a Refund
To request a refund, please contact our support team at:
Email: apollotvgroup.net@gmail.com
Include your order details, reason for the refund request, and any relevant screenshots or evidence.
5. Processing Time
Refund requests will be reviewed within 3-5 business days. If approved, refunds will be processed back to the original payment method within 7-10 business days.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out to us at apollotvgroup.net@gmail.com.